Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You are also entitled to a 14-day cooling-off period, applicable across all regions, during which you may return your order for any reason. The item must be unused, unworn, with tags, and in its original packaging, and you will need the receipt or proof of purchase.
If you have not yet received a dispatch notification, you may also cancel your order.
To start a return, or cancel an order, please email us at [email protected] with:
- your Stripe receipt number
- the item(s) you’d like to return
Once a return is approved, we will share the next steps. Items must be shipped back within 7 days of approval. Customers are responsible for return shipping costs unless the item is faulty or the shipment was incorrect. Tracked services must be used.
Faulty items and issues
All items are carefully inspected prior to shipping, but please inspect your order carefully upon arrival. If an item is damaged, or your order is incorrect, please email us at [email protected] with:
- your Stripe receipt number
- a description of the issue
- photos clearly showing the issue if it relates to an item being faulty
We may request further information and photos, and we may request the return of a faulty item prior to exchange or refund. In the event an item needs to be returned, we will reimburse you for the cost of the postage once we have received the item. Tracked services must be used.
Due to limited stock, exchanges of faulty items are subject to availability.
Refunds
We will notify you once we’ve received and inspected your return and let you know if your refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days.
Please note that your bank or card issuer may take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at [email protected].
